odoo/documentation#12933

Created by Justin Mallette (juma)
Merged at 04311e9ab5f93cbaa6ad48f2203e2618555e9803

Statuses:

label
odoo-dev:18.0-voip-support-use-case-juma
head
53fc3fad3e61e687ccb131ab30706b43f5081f23
merged
3 months ago by Jessica Rogers (jero)
odoo/documentation
18.0 #12933
saas-18.1 #13333
saas-18.2 #13334
saas-18.3 #13335
saas-18.4
master #13336

[ADD] VoIP: Support Agent Workflow

https://www.odoo.com/odoo/project/3835/tasks/4736479

Create a new article covering a support agent's workflow with Odoo VoIP