odoo/documentation#3656
Created by Jessica Rogers (jero)
Merged
at a1b86849b7dec2d3d3ef117c298e6aed54e29457
Statuses:
- ci/documentation: (runtime 126s)
- ci/codeowner_coverage: (runtime 12s)
- label
- odoo-dev:16.0-helpdesk-update-close-tickets-jero
- head
- 3b2db5bafb3b1573cc4450bedb0c3f4c4dc165ec
- merged
- 3 years ago by Jessica Rogers (jero)
| odoo/documentation | |
|---|---|
| 16.0 | #3656 |
| saas-16.1 | #4102 |
| saas-16.2 | #4103 |
| 17.0 | |
| 18.0 | |
| saas-18.2 | |
| saas-18.3 | |
| saas-18.4 | |
| 19.0 | |
| master | #4104 |
[IMP] helpdesk: update ticket closing
This PR updates the "Allow customers to close their tickets" document. The title has been changed to "Closing Tickets" to reflect new content. Added sections for manually closing tickets, and automatically closing tickets. Updated the closure by customers section, updated information about closing stages (now 'folded stages'). Updated screenshots and terms to reflect 16.0 changes. Removed obsolete section on reporting filter ("closed by partner").