odoo/documentation#4104
Created by fw-bot
Merged
at e4624b9fdbcd2ca65dd1d5c36dae1c2afbe4372d
Statuses:
- ci/documentation: (runtime 194s)
- ci/codeowner_coverage: (runtime 10s)
- label
- odoo-dev:master-16.0-helpdesk-update-close-tickets-jero-SQJo-fw
- head
- 27470f35107dc8655fafa71964baf4927cc3ae2e
- merged
- 3 years ago by Jessica Rogers (jero)
| odoo/documentation | |
|---|---|
| 16.0 | #3656 |
| saas-16.1 | #4102 |
| saas-16.2 | #4103 |
| 17.0 | |
| 18.0 | |
| saas-18.2 | |
| saas-18.3 | |
| saas-18.4 | |
| 19.0 | |
| master | #4104 |
[FW][IMP] helpdesk: update ticket closing
This PR updates the "Allow customers to close their tickets" document. The title has been changed to "Closing Tickets" to reflect new content. Added sections for manually closing tickets, and automatically closing tickets. Updated the closure by customers section, updated information about closing stages (now 'folded stages'). Updated screenshots and terms to reflect 16.0 changes. Removed obsolete section on reporting filter ("closed by partner").
Forward-Port-Of: #3656