odoo/documentation#4103
Created by fw-bot
Merged
at 5750d65b8758b9d45f83516297fee2292c0f0e00
Statuses:
- ci/documentation: (runtime 178s)
- ci/codeowner_coverage: (runtime 5s)
- label
- odoo-dev:saas-16.2-16.0-helpdesk-update-close-tickets-jero-dCE4-fw
- head
- 5c9ec088ebbffc186b9a700e326b73639b321eee
- merged
- 3 years ago by Jessica Rogers (jero)
| odoo/documentation | |
|---|---|
| 16.0 | #3656 |
| saas-16.1 | #4102 |
| saas-16.2 | #4103 |
| 17.0 | |
| 18.0 | |
| saas-18.2 | |
| saas-18.3 | |
| saas-18.4 | |
| 19.0 | |
| master | #4104 |
[FW][IMP] helpdesk: update ticket closing
This PR updates the "Allow customers to close their tickets" document. The title has been changed to "Closing Tickets" to reflect new content. Added sections for manually closing tickets, and automatically closing tickets. Updated the closure by customers section, updated information about closing stages (now 'folded stages'). Updated screenshots and terms to reflect 16.0 changes. Removed obsolete section on reporting filter ("closed by partner").
Forward-Port-Of: #3656