odoo/documentation#4102
Created by fw-bot
Merged
at 251f69a5f67e6d9ab0a8b54376b5bdbe88ae901f
Statuses:
- ci/documentation: (runtime 193s)
- ci/codeowner_coverage: (runtime 3s)
- label
- odoo-dev:saas-16.1-16.0-helpdesk-update-close-tickets-jero-qN6d-fw
- head
- 38a7beeaa1d15155e589d370eff98cf9237eae4e
- merged
- 3 years ago by Jessica Rogers (jero)
| odoo/documentation | |
|---|---|
| 16.0 | #3656 |
| saas-16.1 | #4102 |
| saas-16.2 | #4103 |
| 17.0 | |
| 18.0 | |
| saas-18.2 | |
| saas-18.3 | |
| saas-18.4 | |
| 19.0 | |
| master | #4104 |
[FW][IMP] helpdesk: update ticket closing
This PR updates the "Allow customers to close their tickets" document. The title has been changed to "Closing Tickets" to reflect new content. Added sections for manually closing tickets, and automatically closing tickets. Updated the closure by customers section, updated information about closing stages (now 'folded stages'). Updated screenshots and terms to reflect 16.0 changes. Removed obsolete section on reporting filter ("closed by partner").
Forward-Port-Of: #3656