odoo/documentation#5086

Created by Jessica Rogers (jero)
Merged at a187b7cde4b840b1737ec1b9ab1cb11fe008501b

Statuses:

label
odoo-dev:16.0-live-chat-update-commands-jero
head
096e85d9354f64573bd00b722bc903b5373bb225
merged
2 years ago by Documentation, Zachary Straub (zst)
odoo/documentation
16.0 #5086
saas-16.1 #5098
saas-16.2 #5100
saas-16.3 #5101
17.0
18.0
saas-18.2
saas-18.3
saas-18.4
19.0
master #5103

[IMP] live chat: add note for 16.3 command changes

This PR targets the Live Chat "Commands and Canned Responses" doc.
In 16.3, the commands for creating a Helpdesk ticket from a live chat conversation and searching through existing Helpdesk tickets changed. I added notation blocks with the updated commands and identified them as only applying to 16.3 databases.